Here you will find answers concerning our app Devices and our Room Locator. If you have any further questions, please feel free to contact us.
Go to the “Devices” category, then tap on the “+” icon at the top right corner and then select a room or create a new room in which you want the device to be listed.
Tap on “Room Locator” and select the Room Locator that you wish to link to this room. Connect your Room Locator with our IFTTT service to set up additional triggers via IFTTT.
Go to the “Trigger” category, tap on the “+” icon at the top right, and select the option “Room”. You can then select a room and determine whether you want the trigger to be activated upon “Enter” or “Leave” the room.
Does Devices work on my iPhone or iPad?
The app is supported by all Apple devices with iOS 9.0 or later:
Apple iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X
Apple iPad mini, iPad mini 2, iPad mini 3, iPad mini 4, iPad 2, iPad 3, iPad 4, iPad Air, iPad Air 2, 9,7″ iPad, 10,5″ iPad Pro, 12,9″ iPad Pro
Apple iPod touch (5. Generation), Apple iPod touch (6. Generation)
What are the technical requirements?
In addition to the app Devices and a compatible Apple iPhone or iPad, the minimum requirement is one smart home device.
Can I install and add smart home devices myself?
Most devices have been developed for self-installation. Simply install the device according to the instructions and then add it in the app.
How do I add a smart home device within the app?
Once the smart home device is operational, you can add it to the app. To do so, simply go to the “Devices” category, then tap on “Edit” at the top left corner and then select a room or create a new room in which you want the device to be listed. You can then assign a name and an icon to the device, which you can use to access it going forward. The device has now been added.
I’m asked for a code; where can I find this?
You can find the code in the operating instructions or on the packaging of your smart home device. It consists of 8 digits and looks similar to this:
Are smart home devices listed according to a particular structure?
Can I manage multiple smart homes with Devices?
Can I access my smart home devices from anywhere?
Using an Apple TV or an iPad, smart home devices can also be accessed when your iPhone or iPad is not connected to your local WiFi network. For mobile access while on the go, set up an Apple TV or an iPad and connect it with your Apple ID.
Who can access my smart home?
Devices is only stored on your Apple iOS devices and your Apple iCloud account. Via Apple iCloud you can give trusted individuals access to your smart home. No one else can view or access your smart home.
Can I control my smart home from multiple Apple iOS devices?
Smart home devices can be controlled trouble-free from several Apple iOS devices, which can be synchronized via Apple iCloud.
What are groups?
A group comprises several devices of the same category – e.g. lamps – and enables you to monitor them centrally and control them collectively.
What are scenes?
A scene contains various smart home devices with states that have been predefined by you. Various scenes can be stored in the app and then activated with just one tap.
What are triggers?
Triggers execute scenes at specific times, when getting to rooms or locations, or when a device is in a specific state. Setting the triggers is just as simple as setting a traditional alarm clock.
What happens to my personal data?
Why am I not able to connect to my smart home devices?
This may have several reasons. Verify that you have an active internet connection and are on the same WiFi network and within reach of your smart home devices. Check whether the smart home devices are switched on and operational.
For remote access, check if your Apple TV is switched on and operational.
Why am I not able to create a home?
Under certain circumstances, it is only possible to create a home if Keychain is enabled in the Apple iCloud account. To enable this feature, go to the ‘Settings’ app, select ‘iCloud’ and set the ‘Keychain’ option to ‘On’.
Are there any other costs I need to pay?
All device, group, scene and building functions can be used free of charge. All room trigger functions for the LinkDesk Room Locator are free of charge as well. To be able to use additional location trigger and device trigger functions, you can make an in-app purchase for €5.49 / £4.99 / $4.99.