Support

Here you will find answers concerning our app Devices and our Room Locator. If you have any further questions, please feel free to contact us.

Get a smart home device and set it up according to the manufacturer’s instructions.

Get yourself a LinkDesk Room Locator. The device is already switched on when you receive it.

Download the free smart home app Devices from the Apple App Store.

Go to the “Devices” category, then tap on the “+” icon at the top right corner and then select a room or create a new room in which you want the device to be listed.

Tap on “Room Locator” and select the Room Locator that you wish to link to this room. Connect your Room Locator with our IFTTT service to set up additional triggers via IFTTT.

Go to the “Trigger” category, tap on the “+” icon at the top right, and select the option “Room”. You can then select a room and determine whether you want the trigger to be activated upon “Enter” or “Leave” the room.

Devices App

Does Devices work on my iPhone or iPad?
The app is supported by all Apple devices with iOS 9.0 or later:
Apple iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus
Apple iPad mini, iPad mini 2, iPad mini 3, iPad mini 4, iPad 2, iPad 3, iPad 4, iPad Air, iPad Air 2, iPad Pro
Apple iPod touch (5. Generation), Apple iPod touch (6. Generation)

 

What are the technical requirements?
In addition to the app Devices and a compatible Apple iPhone or iPad, the minimum requirement is an Apple HomeKit-certified smart home device.

 

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Which smart home devices does Devices control?
All smart home devices certified for Apple HomeKit are compatible with the app. Apple HomeKit is a smart home solution for controlling smart home devices of various manufacturers with only one application. Open device overview.

 

Can I install and add smart home devices myself?
Most devices have been developed for self-installation. Simply install the device according to the instructions and then add it in the app.

 

How do I add a smart home device within the app?
Once the smart home device is operational, you can add it to the app. To do so, simply go to the “Devices” category, then tap on “Edit” at the top left corner and then select a room or create a new room in which you want the device to be listed. You can then assign a name and an icon to the device, which you can use to access it going forward. The device has now been added.

 

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I’m asked for a code; where can I find this?
You can find the HomeKit code in the operating instructions or on the packaging of your smart home device. It consists of 8 digits and looks similar to this:

 

HomeKit-Code

Are smart home devices listed according to a particular structure?
Smart home devices are always assigned to a room. As an option, rooms can be individually combined into one zone. To do so, go to the “Devices” category and then tap on “All Devices ▾” in the center at the top. You can now create a new zone or select existing ones.

 

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Can I manage multiple smart homes with Devices?
You can use the app to manage multiple smart homes. To do so, go to the “Devices” category and then tap on the “Home” icon at the top right corner.

 

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Can I access my smart home devices from anywhere?
Using an Apple TV, smart home devices can also be accessed when your iPhone or iPad is not connected to your local WiFi network. For mobile access while on the go, set up an Apple TV and connect it with your Apple ID.

 

Who can access my smart home?
Devices is only stored on your Apple iOS devices and your Apple iCloud account. Via Apple iCloud you can give trusted individuals access to your smart home. No one else can view or access your smart home.

 

Can I control my smart home from multiple Apple iOS devices?
Smart home devices can be controlled trouble-free from several Apple iOS devices, which can be synchronized via Apple iCloud.

 

What are groups?
A group comprises several devices of the same category – e.g. lamps – and enables you to monitor them centrally and control them collectively.

 

What are scenes?
A scene contains various smart home devices with states that have been predefined by you. Various scenes can be stored in the app and then activated with just one tap.

 

What are triggers?
Triggers execute scenes at specific times, when getting to rooms or locations, or when a device is in a specific state. Setting the triggers is just as simple as setting a traditional alarm clock.

 

What happens to my personal data?
No one but you has access to your smart home and your personal data. All data remain on your Apple iOS device and your Apple iCloud account. To find out more about our efforts to ensure optimal data protection, please refer to our Privacy Policy.

 

Why am I not able to connect to my smart home devices?
This may have several reasons. Verify that you have an active internet connection and are on the same WiFi network and within reach of your smart home devices. Check whether the smart home devices are switched on and operational.
For remote access, check if your Apple TV is switched on and operational.

 

Why am I not able to create a home?
Under certain circumstances, it is only possible to create a home if Keychain is enabled in the Apple iCloud account. To enable this feature, go to the ‘Settings’ app, select ‘iCloud’ and set the ‘Keychain’ option to ‘On’.

 

Are there any other costs I need to pay?

All device, group, scene and building functions can be used free of charge. All room trigger functions for the LinkDesk Room Locator are free of charge as well. To be able to use additional location trigger and device trigger functions, you can make an in-app purchase for €5.49 / £4.99 / $4.99.

 

Where can I download the app?
You can download the app from the App Store to your iPhone or iPad, or from iTunes on your Mac or PC.

 

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Room Locator

What are the technical requirements?
In addition to the Room Locator, the app Devices, and a compatible Apple iPhone or iPad, the minimum requirement is one smart home device.

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How do I add a Room Locator within the app?
The Room Locator is already activated when it arrives. All you need to do to set it up is assign the Room Locator to a room. To do so, go to the “Devices” category, tap on the “+” icon at the top right, and select a room or set up a new room. Then tap on “Room Locator” and select the Room Locator that you wish to link to this room.

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How do I set up a trigger based on the Room Locator?
As soon as you have added your Room Locator to the respective room, you can use this room as a trigger. Go to the “Trigger” category, tap on the “+” icon at the top right, and select the option “Room”. You can then select the room linked with the Room Locator and determine whether you want the trigger to be activated upon “Enter” or “Leave” the room.

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How do I connect Room Locator to the IFTTT service?
Activate the LinkDesk service on IFTTT by pressing “Connect” and creating a new LinkDesk account. Then connect your LinkDesk account with the Devices app. To do so, go to the “Devices” category, tap on “Edit” at the top left, and select a room in which a Room Locator is listed. Tap “Room Locator”, and then tap on “Connect”.

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What are IFTTT Applets and how do I use them?
IFTTT Applets are simple if-then connections between smart home devices, wearables and other online services. IFTTT Applets work with Room Locator to automatically trigger your other services based on you entering or leaving a room. You can browse hundreds of existing Applets on IFTTT and turn them on with a single switch.
Can I create my own IFTTT Applets?
If you want something custom, it’s easy to make your own Applet. Let your creativity run free and connect your Room Locator with your devices, online services and social media.
Can I use multiple Room Locators simultaneously?
Using multiple Room Locators in your home is easily possible. A maximum of one Room Locator can be added to each room.
How can I identify the different Room Locators?
The Room Locators can be identified using the 6 digit code on the back of the device. This code is also displayed in the app. Furthermore, You can identify the Room Locator based on its distance; a small icon in the app shows the distance to the device.

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What room sizes is the Room Locator suitable for?
The Room Locator is designed for use in rooms between approximately 10 sqm and 40 sqm. In very small rooms it cannot be guaranteed that the signal will not extend beyond the respective room. In very large rooms the signal may not reach all areas of the room.
Where is the best place to position the Room Locator?
Try to position the Room Locator as far away from other rooms as possible. This helps to prevent the signal from penetrating into adjoining rooms and to avoid trigger-related problems. If the signal is too strong and extends to other rooms, you may, for example, try to position the Room Locator behind or inside of pieces of furniture. If the signal is too weak, position the Room Locator as openly and visibly in the room as possible.
Can the Room Locator be influenced by its environment?
The range of the Room Locator may vary significantly depending on its location. Try to position the Room Locator at least 50 cm away from other radio devices such as your Wi-Fi router.
Can I replace the battery of the Room Locator myself?
The Room Locator comes with a permanently installed battery and the housing of the device cannot be opened.
How long does the battery of the Room Locator last?
We have technically optimized the Room Locator so that it consumes only a small amount of energy despite the regular emission of signals. The battery life may vary depending on location and technical conditions, but the battery has a lifetime of about two years.
Why can I no longer find my Room Locator?
This may have several reasons. Check whether the Room Locator may perhaps already be assigned to a room. In this case, it can no longer be linked to other rooms. Determine whether “Bluetooth” and “Location Services” are enabled in the settings of your iPhone or iPad. Please contact us if you should still encounter any problems.