Support

Learn how to install and use the Devices App and Room Locator. If you have any further questions, please feel free to contact us.

Get a smart home device and set it up according to the manufacturer’s instructions.

Get yourself a LinkDesk Room Locator. The device is already switched on when you receive it.

Download the free smart home Devices App from the Apple App Store.

Go to the “Devices” category, then tap on the “+” icon at the top right corner and then select a room or create a new room in which you want the device to be listed.

Tap on “Room Locator” and select the Room Locator that you wish to link to this room. Connect your Room Locator with our IFTTT service to set up additional triggers via IFTTT.

Go to the “Trigger” category, tap on the “+” icon at the top right, and select the option “Room”. You can then select a room and determine whether you want the trigger to be activated upon “Enter” or “Leave” the room.

Devices App

Devices App

Requirements

In addition to the Devices App and a compatible Apple iPhone or iPad, the minimum requirement is one smart home device.

iOS Support

The app is supported by all Apple devices with iOS 11.0 or later:
Apple iPhone 5, iPhone 5c, iPhone 5s, iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max
Apple iPad mini 2, iPad mini 3, iPad mini 4, iPad (4. Generation), iPad (5. Generation), iPad Air, iPad Air 2, 9,7″ iPad Pro, 10,5″ iPad Pro, 12,9″ iPad Pro (1. Generation), 12,9″ iPad Pro (2. Generation)
Apple iPod touch (6. Generation)

Set up Devices

Most devices have been developed for self-installation. Simply install the device according to the instructions and then add it in the app.

Add Devices

Once the smart home device is operational, you can add it to the app. To do so, simply go to the “Devices” category, then tap on “Edit” at the top left corner and then select a room or create a new room in which you want the device to be listed. You can then assign a name and an icon to the device, which you can use to access it going forward. The device has now been added.

Setup Code

You can find the code in the operating instructions or on the casing of your smart home device. It consists of 8 digits and looks similar to this:

Rooms

Smart home devices are always assigned to a room.

Homes

You can use the app to manage multiple smart homes. To do so, go to the “Devices” category and then tap on the “Home” icon at the top right corner.

Set up AR

Follow these steps to set up the Augmented Reality feature:

1. Tap on the “Devices” category at the button left corner.
2. Tap on the “AR” option at the top.
3. Tap on the “Edit” button at the top left corner.
4. Move around slowly in your home, to scan your environment.
5. Move near a desired device and tap on the big “+” button.
6. Repeat step 5 for each following device.
7. Tap on the “Done” button at the top left corner.

Hide AR controllers

Follow these steps to hide controllers:

1. Tap on the “Edit” button at the top left corner.
2. Point the camera directly on the controller that you want to hide.
3. The large “+” button will change to an “x” button.
4. Tap on the big “x” button.

Recognize AR position

When you close and reopen the Devices app, ARKit will first have to recognize your location in the environment again. Slowly move around in previously recognized areas of your home. Sometimes it takes a little while before ARKit recognizes the location.

Reset AR

In case of problems with the AR feature, you can easily reset it to default by briefly shaking your iPhone or iPad. A question will appear, asking if you want to reset the AR data.

Remote Access

Using an Apple TV or an iPad, smart home devices can also be accessed when your iPhone or iPad is not connected to your local WiFi network. For mobile access while on the go, set up an Apple TV or an iPad and connect it with your Apple ID.

Share Control

Devices is only stored on your Apple iOS devices and your Apple iCloud account. Via Apple iCloud you can give trusted individuals access to your smart home. No one else can view or access your smart home.

Synchronization

Smart home devices can be controlled trouble-free from several Apple iOS devices, which can be synchronized via Apple iCloud.

Groups

A group comprises several devices of the same category – e.g. lamps – and enables you to monitor them centrally and control them collectively.

Scenes

A scene contains various smart home devices with states that have been predefined by you. Various scenes can be stored in the app and then activated with just one tap.

Triggers

Triggers execute scenes at specific times, when getting to rooms or locations, or when a device is in a specific state. Setting the triggers is just as simple as setting a traditional alarm clock.

Privacy Policy

No one but you has access to your smart home and your personal data. All data remain on your Apple iOS device and your Apple iCloud account. To find out more about our efforts to ensure optimal data protection, please refer to our Privacy Policy.

Troubleshooting

Why am I not able to connect to my smart home devices?
This may have several reasons. Verify that you have an active internet connection and are on the same WiFi network and within reach of your smart home devices. Check whether the smart home devices are switched on and operational.
For remote access, check if your Apple TV is switched on and operational.

Why am I not able to create a home?
Under certain circumstances, it is only possible to create a home if Keychain is enabled in the Apple iCloud account. To enable this feature, go to the ‘Settings’ app, select ‘iCloud’ and set the ‘Keychain’ option to ‘On’.

Pricing

All device, group, scene and building functions can be used free of charge. All room trigger functions for the LinkDesk Room Locator are free of charge as well. To be able to use additional location trigger and device trigger functions, you can make an in-app purchase for €5.49 / £4.99 / $4.99.

Download

You can download the app from the App Store to your iPhone or iPad.

Room Locator

Room Locator

Requirements

In addition to the Room Locator, the Devices App, and a compatible Apple iPhone or iPad, the minimum requirement is one smart home device.

Set up Room Locator

The Room Locator is already activated when it arrives. All you need to do to set it up is assign the Room Locator to a room. To do so, go to the “Devices” category, tap on the “+” icon at the top right, and select a room or set up a new room. Then tap on “Room Locator” and select the Room Locator that you wish to link to this room.

Create Room Trigger

As soon as you have added your Room Locator to the respective room, you can use this room as a trigger. Go to the “Trigger” category, tap on the “+” icon at the top right, and select the option “Room”. You can then select the room linked with the Room Locator and determine whether you want the trigger to be activated upon “Enter” or “Leave” the room.

Set up IFTTT Service

Activate the LinkDesk service on IFTTT by pressing “Connect” and creating a new LinkDesk account. Then connect your LinkDesk account with the Devices app. To do so, go to the “Devices” category, tap on “Edit” at the top left, and select a room in which a Room Locator is listed. Tap “Room Locator”, and then tap on “Connect”.

IFTTT Apples

IFTTT Applets are simple if-then connections between smart home devices, wearables and other online services. IFTTT Applets work with Room Locator to automatically trigger your other services based on you entering or leaving a room. You can browse hundreds of existing Applets on IFTTT and turn them on with a single switch.

Create IFTTT Applet

If you want something custom, it’s easy to make your own Applet. Let your creativity run free and connect your Room Locator with your devices, online services and social media.

Multiple Locators

Using multiple Room Locators in your home is easily possible. A maximum of one Room Locator can be added to each room.

Identify Locators

The Room Locators can be identified using the 6 digit code on the back of the device. This code is also displayed in the app. Furthermore, You can identify the Room Locator based on its distance; a small icon in the app shows the distance to the device.

Room Size

The Room Locator is designed for use in rooms between approximately 10 sqm and 40 sqm. In very small rooms it cannot be guaranteed that the signal will not extend beyond the respective room. In very large rooms the signal may not reach all areas of the room.

Positioning

Try to position the Room Locator as far away from other rooms as possible. This helps to prevent the signal from penetrating into adjoining rooms and to avoid trigger-related problems. If the signal is too strong and extends to other rooms, you may, for example, try to position the Room Locator behind or inside of pieces of furniture. If the signal is too weak, position the Room Locator as openly and visibly in the room as possible.

Impairment

The range of the Room Locator may vary significantly depending on its location. Try to position the Room Locator at least 50 cm away from other radio devices such as your Wi-Fi router.

Battery Change

It’s easy to change the battery when your Room Locator has run out of power. Simply press the provided suction cup tightly onto the case and pull with force until the case opens, revealing both the module and the battery. The battery is a readily available CR2450 button cell. Please contact our support if you weren’t provided with a suction cup.

Battery Lifetime

We have technically optimized the Room Locator so that it consumes only a small amount of energy despite the regular emission of signals. The battery life may vary depending on location and technical conditions, but the battery has a lifetime of about one or two years.

Troubleshooting

Why can I no longer find my Room Locator?
This may have several reasons. Check whether the Room Locator may perhaps already be assigned to a room. In this case, it can no longer be linked to other rooms. Determine whether “Bluetooth” and “Location Services” are enabled in the settings of your iPhone or iPad. Please contact us if you should still encounter any problems.